No Jitter17h
Lessons Learned from Applying AI in the Customer Service Field
In the rapidly evolving field of customer service, Artificial Intelligence (AI) has become a game-changer, particularly in the contact center. As AI is applied to solve business challenges and improve ...
No Jitter2h
AI in the Work Environment? Be Mindful.
As AI-infused tools become part of the employee experience – from hiring to scheduling to performance assessment – it’s important to assess the risks inherent in these tools.
No Jitter4d
Centralizing Customer Data: Bridges Between Data, IT Teams
As organizations increasingly recognize the importance of cohesive data management strategies, the relationship between marketing, data management and IT teams is evolving. According to an October ...
No Jitter1d
Recalling the Dead Past
Perhaps the most valuable use case of AI will be to manage the content that AI is creating. For example, AI bot services can help candidates apply for 1000s of jobs a day, so enterprises are resorting ...
No Jitter5d
When AI Assistants Work For Us -- And When We Check Their Work
While meeting recaps and assigned action items are being marketed as perks of gen AI-powered assistants, the real ...
No Jitter11d
Do Something About AI—But Know What You’re Doing
Thinking about AI strategically is the first step to implementing it successfully – and the thinking changes fast.
No Jitter6d
Customer Experience and Hybrid Work Highlights Webex News at Cisco Live
The first event after the long weekend is Cisco Live, held this week in Las Vegas. Since this event falls between Enterprise Connect and WebexOne, Webex announcements are typically lighter, but that ...
No Jitter6d
Talkdesk Unveils Navigator at Customer Contact Week 2024
Talkdesk launched two new generative AI (Gen AI) tools meant to address the challenges associated with traditional interactive voice responses.
No Jitter11d
How VPNs Impact CX Management – And What to Do About It
VPN use is inevitable, and so is at least some impact on CEM and CEM practices. Get ahead of issues with tests and procedures ...
No Jitter5d
Five9 Extends Service Cloud Voice Integration to Salesforce Einstein
The next major set of upgrades to the Five9-Salesforce integration came in September 2023. A key piece of the release was the Five9 for Service Cloud Voice (SCV) BYOT adapter became available in the ...
No Jitter6d
Microsoft Debuts Dynamics Contact Center, a Copilot-First CCaaS
The new product – and its ability to support other CRM applications – is a sign that Microsoft is preparing to go head-to-head with leaders in the CCaaS market.
No Jitter4d
No Jitter Roll: Zoho’s updates to their collaboration solutions, Meaning’s partnership with Five9, and Canvoso launches CallCatalyst
Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. Leading off this week, we highlight: Zoho’s updates to their collaboration ...