Results showed that customer satisfaction for Apple climbed 1% and Samsung climbed 3% thus putting them both at 82 out of 100 ...

Additionally, we analyzed data from the American Customer Satisfaction Index (ACSI) to understand how each internet service provider (ISP) fares in customer service and perceived value. The best ...

Convin, Bengaluru-based, leading AI-powered conversation intelligence platform, recently introduced two new customer-centric ...

The best service agents drive customer satisfaction and brand loyalty, which translates to higher CLV and bottom line results. There’s a clear relationship between agent happiness and customer ...

Always provide clear options for clients to connect with a human agent if the AI customer service cannot resolve an issue. This ensures a seamless transition and maintains client satisfaction.