With the increased role of artificial intelligence in customer relationship management, CRM agency, Infopad, is encouraging business owners to ...

Microsoft is warning about the potential abuse of Azure Service Tags by malicious actors to forge requests ... Service tags ...

All languages are supported and all future updates are included, as is free customer service. It's no wonder that buyers have awarded this deal an amazing 4.9 out of 5 stars. Don't miss this last ...

Microsoft and Amazon enjoy sustainable competitive edges in their respective industries.

The tech giant's plan to put its Copilot AI software into call centers is intended to challenge Zoom and Salesforce.com.

Microsoft has announced the launch of Dynamics 365 Contact Center, an AI-powered solution designed to enhance customer ...

Microsoft’s new Copilot-first contact centre solution, Microsoft Dynamics 365 Contact Center, will “transform service ...

Let customers interfere with other tenants? That's our cloud working by design, Redmond seems to say A vulnerability — or ...

Today we are thrilled to announce the latest milestone in our journey towards modernizing customer service: Microsoft Dynamics 365 Contact Center , a Copilot-first contact center solution that ...

Microsoft is enhancing customer service call centers with AI, introducing Copilot in Dynamics 365 for improved efficiency, ...

Call center management best practices and examples improve staff and customer experiences. Use these tips to optimize your ...