One woman's advice on how to deal with customer service advisers has sparked controversy. Having to call customer helpline desks is never a pleasurable experience, whether it be endless call music or ...

Microsoft is planning to contact affected Outlook users by the end of June to warn them that they’re using an email app that ...

Insight Enterprises (NASDAQ:NSIT), a Microsoft Azure Expert Managed Service Provider and Featured Partner for ... By utilizing Fabric, this approach created valuable customer insights from invoice and ...

British Airways is modernizing its operations by integrating AI into its computer systems to help planes take off and land on ...

June 11, 2024 /PRNewswire/ -- OZ Digital Consulting, Florida's premier Microsoft solutions ... such as improving customer experience and operational workflows. "It is a pleasure to drive the AI ...

Software as a Service (SaaS) has changed the way businesses work in huge ... This centralizes communication and improves ...

All in on AI is an ongoing series featuring interviews from Microsoft executives across the company about ... quality, and ...

With the increased role of artificial intelligence in customer relationship management, CRM agency, Infopad, is encouraging business owners to ...

Attention Azure users! Microsoft warns of potential abuse of Azure Service Tags by malicious actors. Learn how to protect ...

The tech giant's plan to put its Copilot AI software into call centers is intended to challenge Zoom and Salesforce.com.

Microsoft has announced the launch of Dynamics 365 Contact Center, an AI-powered solution designed to enhance customer ...

Microsoft’s new Copilot-first contact centre solution, Microsoft Dynamics 365 Contact Center, will “transform service ...