This blog post is a follow-up to the Leverage Warehouse management only mode to optimize your business blog post. Warehouse management only mode was presented as a transformative tool for enhancing ...

This post was co-authored by Safiyyah O’Quinn, Senior Product Marketing Manager and Ghazanfar Riaz, Head of Digital Consulting, Visionet Fast, efficient service, it’s what everybody wants. And today’s ...

The release of Dynamics 365 Customer Service wave 1 2024 in April introduces several compelling features available for early access. This blog post discusses how to enable the agent call quality ...

We’re thrilled to unveil the public preview of our latest feature, Tracked Components, as part of our manufacturing capabilities in Dynamics 365 Supply Chain Management. This feature, released in ...

In Dynamics 365 Customer Service, agents use Copilot to resolve issues based on the corpus of data in their organization’s knowledge base or SharePoint. Additionally, we are introducing prompt plugins ...

This April at Hannover Messe, the world’s leading industrial trade fair, organizations across engineering, digital technologies, energy, and more will gather to demonstrate solutions for ...

Delivering exceptional service is key for building customer preference and loyalty. Today, we’re introducing new capabilities for Microsoft Copilot in Dynamics 365 Field Service that help service ...

In this extraordinary age of AI, we find ourselves on the brink of a profound revolution. Companies are looking for generative AI to solve longstanding problems around customer connection, loyalty, ...

We are committed to building open solutions and enabling customers, partners, and project communities to do the same. Microsoft open source contributions span multiple areas from operating systems ...

Prices for Dynamics 365 on-premises customer engagement and operations products will increase by the same percentage as the respective cloud versions. Pricing for cloud products not listed above, such ...

In the relentless pursuit of streamlining warehouse operations and empowering organizations to achieve more, perfecting the receiving process is a cornerstone. This blog post delves into the ...

We’re excited to announce the general availability of new and enhanced experiences in Microsoft Dynamics 365 Customer Service as part of our 2024 release wave 1 cadence. This release focuses on ...