Genesys debuts new AI-powered capabilities, startup Glue launches a generative AI-based comms platform, and Microsoft ...

Avaya unveiled multiple partnerships, integrations and product updates that further deliver on its promise to innovate without disrupting.

The employee experience for hybrid and remote workers is not always going to be the most engaging or productive.

Also, Zingtree launches CX solutions, EnGenius releases a video conferencing tool, and Calabrio Releases New Business Intelligence Tool.

This expanded integration with RingCentral, along with others, gives Avaya customers full control over how they modernize communications.

Brief History of Webex by Cisco Webex by Cisco (herein referred to as Webex) is well known as a unified communications and collaboration (UC&C) and UC as a Service (UCaaS) vendor. In October 2023, ...

During the pandemic, the gaps between those who had reliable access and those who did not were exacerbated. Many branch libraries, for example, kept their hot spots operational after closing hours so ...

The buy, which would bolster Avaya Experience Platform, signals a consolidation in the contact center market. Is Salesforce finally taking the plunge and entering the incredibly competitive contact ...

Sprinklr Digital Twin, a solution in development described as an “AI version of your brand, your teams, and your employees,” was announced by the SaaS company today, The announcement was made in ...

Nokia and Infobip announced a strategic partnership to combine their developer alliances and API capabilities. The goal is to create new apps that leverage networking capabilities. Network operators ...